Dashboard

Total Tickets
1,234

+12%from last month

Open Incidents
23

+3from yesterday

Resolved Today
89

+18%from yesterday

Avg Response Time
2.4h

-15%from last week

Recent Tickets
Latest support tickets and their current status
TKT-001HighIn Progress

Email server not responding

Assigned to John Smith • 2 hours ago

TKT-002MediumOpen

Password reset request

Assigned to Unassigned • 4 hours ago

TKT-003LowResolved

Software installation issue

Assigned to Jane Doe • 1 day ago

TKT-004CriticalOpen

Network connectivity problem

Assigned to Mike Johnson • 3 hours ago

Team Performance
Current team metrics and performance indicators
Active Agents
12
SLA Compliance94%
Customer Satisfaction4.8/5
First Contact Resolution78%

Top Performers

Sarah Wilson
23 tickets4.9★
Mike Chen
19 tickets4.8★
Alex Johnson
17 tickets4.7★